Returns & Refunds

The short version

If something arrives damaged, defective, or is not what you ordered, we make it right. Send us your order number and a photo, and we will replace it or refund it.

What we can take back

Returns are for items that arrive damaged, faulty, or wrong — not for a change of mind. Everything in this shop is either printed for you after you order or shipped straight from our supplier, so there is no shelf for it to come back to.

Please check sizing, colours and options before you check out. We would rather you get the right thing the first time.

The window

Tell us within 30 days of delivery. Past that, our production partners will not look at a claim, and neither can we.

Who pays

If the fault is ours — damage in transit, a printing fault, the wrong item in the box — we cover it completely. Replacement or refund, your choice, and we pay return shipping in the rare case we need the item back. Usually we don't.

Exchanges

We don't run exchanges. If something is wrong we refund you or send a replacement of the same item, whichever you'd rather have.

How to start

Message us with your order number, what went wrong, and a photo of the problem. That photo is what lets us file the claim with our production partner, so it genuinely speeds the whole thing up.

We're a small shop. We would rather sort a problem out directly than hide behind a policy page.